Shipping policy

Shipping Policy

Sleepy and Snow's Aquatics currently ships within the United States. Shipping options, costs, and estimated delivery times are displayed at checkout when available.

Order Processing

Orders are processed for fulfillment after payment has been successfully received. Some products may be fulfilled and shipped directly by our trusted suppliers or distribution partners. Because products may ship from different fulfillment locations, items within the same order may arrive in separate packages and at different times.

Shipping Times

Delivery estimates shown at checkout are estimates and are not guaranteed. Actual delivery times may vary based on product availability, fulfillment location, destination, carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping charges, when applicable, are calculated or displayed during checkout before you complete your purchase. Certain products may qualify for promotional or free shipping when specifically stated.

Tracking

When tracking information is available, customers will receive shipping confirmation and tracking information after the order has been shipped.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you discover an error in your shipping information. Once an order has entered fulfillment or shipped, we may not be able to change the delivery address.

Lost, Delayed, or Damaged Shipments

If your order arrives damaged, is significantly delayed, or appears to be lost in transit, please contact us promptly with your order information. For damaged shipments, please retain the product, packaging, and shipping materials and provide photographs when requested so we can work with the carrier or fulfillment partner to resolve the issue.

Contact Us

If you have questions about an order or shipment, please contact Sleepy and Snow's Aquatics at sleepyandsnowsaquatics@gmail.com.