Refund policy

30-Day Return Policy
We want you to be satisfied with your purchase from Sleepy & Snow's Aquatics. You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, uninstalled, and in the same condition in which it was received, with all original packaging, manuals, accessories, and components included. Proof of purchase is required.
Starting a Return
To request a return, contact us at sleepyandsnowsaquatics@gmail.com before sending any item back.
Do not return an item to the address shown on your package or to any other address without receiving return instructions from us first. Because some products may ship directly from our suppliers or distribution partners, the correct return location can vary by product.
Returns sent without prior authorization may not be accepted or refunded.
Return Shipping
Unless the item arrived damaged, defective, incorrect, or we otherwise agree to cover the return shipping cost, customers are responsible for return shipping costs. Original shipping charges are generally non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, missing components, or you received the wrong product, contact us as soon as possible at sleepyandsnowsaquatics@gmail.com .
Please include your order number, a description of the problem, and photographs of the product, packaging, shipping label, and any visible damage when applicable. We will review the issue and work with you and, when applicable, our supplier or shipping partner toward an appropriate resolution.
Non-Returnable Items
Certain products may not be eligible for return, including opened or used consumable products, opened fish food, gift cards, clearance/final-sale merchandise when identified as such before purchase, customized or special-order products, and products that have been used, installed, altered, damaged after delivery, or returned without all original components.
Additional manufacturer or supplier return restrictions may apply to certain products. Any applicable restrictions will be communicated when processing your return request.
Cancellations
Contact us as soon as possible if you need to cancel an order. Because orders may be forwarded to a supplier or fulfillment partner shortly after purchase, we cannot guarantee that an order can be canceled once processing or shipment has begun.
Exchanges
We generally process exchanges by having the original item returned and, once appropriate, placing a separate order for the replacement item. For damaged, defective, or incorrect products, contact us before placing another order.
Refunds
Once an authorized return has been received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.
Please allow up to 10 business days after a refund is issued for your bank or credit-card provider to process and post it to your account. Processing times vary by financial institution.
If more than 15 business days have passed since we notified you that your refund was approved, contact us at sleepyandsnowsaquatics@gmail.com .
Contact
Questions regarding returns or refunds can be sent to sleepyandsnowsaquatics@gmail.com .